Rental payment FAQs

If your Direct Debit fails, you will be notified by us via text or email. This will show information as to why the Direct Debit has failed. In some cases, there may be a charge for a failed payment.

A Direct Debit is when you give permission to us to collect your rent, from your nominated bank account on an agreed date. This date normally coincides with the start date of your tenancy.

Most students will use their maintenance loan to pay rent. Loans are received generally three times a year (September, January, April approx).

If your rent is due on a different date to when you will receive your loan, you will need to let us know as soon as possible through email and we can usually arrange for you to pay your rent on an agreed date.

Please be aware that you will be required to make payment of your instalment due in July/start of your tenancy agreement to enable us to release keys for the property to you and your co-tenants.

Your first rent instalment is typically due on the start date of your tenancy.

Direct debit is our preferred method for rent payments, as it’s the easiest and most hassle-free option for tenants. Please contact us to set up your direct debit.

We can only accept payments from tenants or guarantors.

If you fall into arrears, you will be contacted by us via text, call or email. If you are struggling to make payment, we would encourage you to speak with your learning institution to seek advice on any relevant Hardship Funds that are available to you.

We can also provide you with various links to help. We can then look to put a suitable payment plan in place. If a positive resolve is not reached or an agreed payment plan is not adhered to, we will seek payment from your guarantor.

If there is no guarantor provided or no positive resolve reached, under the terms of a joint tenancy agreement, we will turn to your co-tenants for payment. If rents are still not recovered, and our communications have been exhausted, we will look to seek further assistance to recover the debt through legal action.

Certainly this is something that we wish to avoid, therefore communicating with us is essential.

Yes, as long as they are party to the tenancy agreement.

Who is party to tenancy agreement?

Any other tenants or a guarantor are party to the tenancy agreement and can pay rent on the tenants behalf.

Who is not party to the tenancy agreement?

Permitted occupiers are not party to the tenancy agreement and should not pay rent on the tenants behalf.

Unless they are on the tenancy agreement or guarantors, friends, family members, spouses, or partners are not eligible to pay rent.

Why is this?

Due to the way in which property law works in England, if a landlord accepts rent from someone who is not party to the tenancy, they could inadvertently create an implied tenancy with this person.